From Canada to Uganda, Business Process Outsourcing
International Trade Forum › Num. 4/2005, Octobre 2005
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Résumé
Business processes that historically were kept inside the firm, such as accounting and similar paperwork, are increasingly being outsourced to places where costs are cheaper and back-office operations can be provided all day, every day, to keep up with commercial transactions. In Canada, Wall & Associates, an accounting company providing services to small businesses and independent professionals, had been processing most paperwork manually. It decided to try to increase its client base by providing online access to data entry. In 2001, the Uganda Investment Authority came to Wall while investigating outsourcing opportunities for its country's firms. As a result, Wall & Associates sent a mission to Uganda to explain outsourcing opportunities. Following training sessions in 2002 and 2003, Wall & Associates certified 80 people. Governments must recognize their role in developing national strategies that will attract the bigger investors.
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From Canada to Uganda, Business Process Outsourcing
Business processes that historically were kept inside the firm, such as accounting and similar paperwork, are increasingly being outsourced to places where costs are cheaper and back-office operations can be provided all day, every day, to keep up with commercial transactions.
So it is no surprise that business process o...Voir le contenu complet de ce document
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